Order ID:89JHGSJE83839 | Style:APA/MLA/Harvard/Chicago | Pages:5-10 |
Instructions:
Your process improvement plan will be due in Module 8 of this course. For this modules activity, you will focus on developing the new process or revising the current process for your organization. Use your SWOT analysis alongside the management theory you choose in the Module 2 discussion to help you develop the new process or complete the revision and ensure that it focuses upon providing a better service for the customer. Consider the following:
How can you turn the current processs weaknesses into strengths?
Is it possible to carry over the strengths of the old process to the new process?
Does the policy need to be revised or completely redesigned?
Provide specific evidence that the new process will produce better results than the old process and a better service to the customer. This could be data related to the old process that points out its inefficiencies, or a discussion of how the new process addresses these inefficiencies.
You should show a direct correlation between the new or revised process and organizational goals. Will this process help us achieve our mission or vision? If not, how we can justify the implementation of the new process? You should also address whether there are any legal, ethical, or social issues that will arise due to the process being changed. You should ensure that the process improvement that you propose ultimately benefits the customer, either directly or indirectly: whether that is improving customer service, simplifying the delivery process, increasing employee satisfaction through improved motivation or career development, or developing a shared organizational vision. These are just a few examples.
This assignment should include the following:
A substantive 3 to 4 page process proposal.
Specific evidence that shows that the new process will be better than the old process in delivering a better service to the customer.
Proof that the new process is in line with the organizations goals.
The management theories you will be using in order to ensure the new process is efficient.
A 1 to 2 page reflection on how marketing theories can help you improve your process proposal and how using those theories will help you sell the proposal to the board.
RUBRIC |
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Excellent Quality 95-100%
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Introduction
45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Literature Support 91-84 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met. |
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Average Score 50-85% |
40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided. |
83-76 points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration. |
52-49 points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met. |
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Poor Quality 0-45% |
37-1 points The background and/or significance are missing. No search history information is provided. |
75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration. |
48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met |
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Company process improvement plan using SWOT