Lowes Repair Service Assignment Essay Help
Order ID:89JHGSJE83839 Style:APA/MLA/Harvard/Chicago Pages:5-10 Instructions:
Lowes Repair Service Assignment Essay Help
Lowes Repair Service: Customers purchasing appliances can purchase a three-year service contract that provides free repair service and parts. If
they purchase in the store, they receive their service contract number immediately. If they purchase on-line, they have to wait up to three weeks to
receive their service contract, which is mailed through the postal mail to the customer.
When a customer needs Lowes’ appliance repair service they call for an appointment. They must have their service contract number to schedule an
appointment. Appointments are scheduled for sometime within two weeks after the customer’s call.
The repairman arrives and diagnoses the problem. If the repair requires a new part, the repairman will replace it if he is carrying it on his truck. If he
doesn’t have the part on hand, he must order it. If the part is not in stock at Lowes, it is ordered and sent to the customer. After the part arrives, the
customer must make another appointment to have the repair technician replace the part. It might take two weeks to schedule the first repair visit,
another two weeks to order and receive the part, and another week to schedule a second repair visit after the part has been received.
Diagram the existing process using BPMN. (15 pts)
What is the impact of the existing process on Lowes’ operational efficiency and customer relationships? (5 pts)
Identify 3 metrics that could be put in place to determine the impact of the existing process on Lowes’ operational efficiency and customer
relationships? (6 pts)
What changes could be made to make this process more efficient? How could information systems support these changes? Diagram the new
improved process using BPMN. (14 pts)
Lowes Repair Service Assignment Essay Help
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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