pilot Continuous Process Improvement program
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pilot Continuous Process Improvement program
Create a Request for Proposals
This team based assignment will be completed during the final Executive Session. Each team is to design a Request For Proposals using the scenario provided. Your team is to complete each section of the RFP. The complete RFP is to be submitted by the deadline assigned by your instructor. Each RFP must include a summary page that clearly identifies which team members were responsible for specific sections of the RFP.
A rubric is included to help each team understand how the assignment will be graded. For reference a PowerPoint slide deck describing the various RFP sections is attached.
Create a Request For Proposal Scenario pilot Continuous Process Improvement program
In this scenario the Commonwealth of Pennsylvania through the Governor’s Office of Transformation, Innovation, Management & Efficiency (GO-TIME) seeks to create a pilot Continuous Process Improvement program to be used throughout the enterprise. The goal of the program is to create a method for commonwealth employees to use that focuses on collaboration, partnerships and continuous improvement to help make a government that works better for Pennsylvanians.
The commonwealth recognizes there are many government services online, such as filing taxes and registering a vehicle. However, inefficient processes still exist which are cumbersome to employees and provide less than optimal services to citizens. While the Commonwealth is constantly striving to meet the demand for services and improve the quality of interactions with the public, it does so in an environment of limited resources. By adopting more modern processes, it is expected that a system can be created to improve services to citizens, increase employee efficiency, and create a culture of Continuous Process Improvement (CPI).
Many states have incorporated CPI methodologies into their daily operations to identify, reduce and eliminate the non-value added tasks that lead to inefficient processes. By implementing a commonwealth-wide CPI program, to build capacity within the agencies under the Governor’s jurisdiction to successfully implement CPI initiatives, there will be a change in the culture of state government to deliver increased efficiency and higher quality services.
The commonwealth has identified the following objectives for this proposed program:
- General. The Office of Administration’s (OA) GO-TIME office is seeking proposals from qualified contractors to provide training and implementation support with documentation for an enterprise CPI program.
- Specific. The selected Contractor shall:
1.Develop a program framework to create a Center of Excellence.
- Develop and conduct employee training and certification programs
3.Assist with the implementation of process improvements in partnership with GO-TIME and select agency Champions
1) utilize Lean Six Sigma (LSS) tools (Kaizen events)
2) provide best practices to ensure value is delivered by the Office.
Assignment Rubric – Request For Proposal The RFP contains all the required sections. The RFP demonstrates creativity and innovativeness in its design. 5 The information comprising the RFP demonstrates a knowledge of the content to be contained in each section of the RFP. 5 Each section of the RFP is complete. All of the required information is included and described in a concise and logical manner so that a potential bidder would clearly understand what is expected. 5 The text is grammatically correct and there are no spelling or punctuation errors. The RFP demonstrates that each member of the team participated in an equal manner. 5 Total 20 pilot Continuous Process Improvement program
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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