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Quality Management System in Construction
: A Review. RT &A, Special Issue, vol. 16, no. 1, ser. 60, Jan. 2021, pp. 121132.
Abstract Assignment
Abstract 1:
Bibliographic Citation
Sumantbhai Patel, Chirag, and Dr.J.R. Pitroda. Quality Management System in Construction: A Review. RT &A, Special Issue, vol. 16, no. 1, ser. 60, Jan. 2021, pp. 121132.
Authors
Chirag Sumantbhai Patel and J.R. Pitroda PhD
Research Concern
According to researchers, the Quality Management System plays a critical role in achieving customer satisfaction in the construction industry. Every firm strives to meet the customer’s desired level of quality. However, due to a lack of expertise, companies struggle to apply the Quality system. Based on the collected literature, the authors highlighted numerous causes of implementation difficulties and demonstrated the benefits of implementing the QMS in the construction industry. As a result, the focus of the article is on the adoption of QMS in the construction industry, as well as solutions to some of the obstacles.
Purpose
The article’s major goal was to show the need of a quality management system in the construction industry, as well as the reasons for its inefficient implementation. The authors presented a solution based on the findings of the literature review and the Quality regulations.
Precedent Literature
Enormous research was conducted by various authors about the factors that were contributing for inefficient implementation of the Quality management system. According to Abdul Hakim Muhammad et al. (2006) A key barrier to the system’s execution has been a disagreement among develop players on the QMS definition. Furthermore, he demonstrated the importance of the Project Quality Plan (PQP) during the initial stage of the project and the lack of knowledge about the tool among the market players. Based upon his research on 15 building contractor programs Bubshait Abdulaziz et al. (2014) claimed that misconceptions have been discovered about quality program documentation, implementation methods, and the disparity between non-conformity behavior and remedial action. Anup W S et al. (2015) discovered that workers lacked knowledge of technical specifics of QMS and were unable to follow the QMS based on a qualitative questionnaire research study. Another cause for the implementation challenges was a lack of experience with QMS. Another researcher Keng Tan Chin et al. identified that lack of knowledge on the program across the workers was the major problem for the implementation.
Research Methodology
Authors have used predominantly literature review and the research findings of the other authors for the limitations of quality management in the construction Industry. Furthermore, authors performed an analysis on the Quality system regulations and the requirements for the effective understanding of the definition.
Instrumentation
The web-based automation programs for the performance measurement support system were used. Furthermore, a qualitative analysis and questionnaire approach was used to collect the data. A content review tool was used for the validation of questionnaire approach. In addition, a qualitative interviews and benchmarking approach was also utilized for the research analysis.
Findings
The employees were lacked in the knowledge and does not have enough experience in the QMS. Furthermore, the higher officials were confused with the quality standards and methods in the implementation of the quality Management system. It was identified that firms operating internationally had better QMS than the domestic industries.
Conclusions
Due to the effective implementation of the QMS, a systematic approach, better communication, strong control on the documentation, a customer satisfaction, brand value of the organization and competence in the market can be achieved.
Suggestions for Further Research.
The authors concluded based upon the findings of the literature review. The authors were lacking the personal research work. Furthermore, Authors were lacking in the practical implementation of the quality system regulations in the real environment. The positive outcomes on the best implementation of the QMS will give more advantage to the case study.
Abstract 2
Bibliographic Citation
Zhou, F., Chen, T., Hai, P., Ma, P., & Pratap, S. (2020). Strategic Quality Improvement Management Practice for Domestic Automobile Industry from the Crucial Outsourcing Part Perspective. Engineering Letters, 29(1).
Authors
Fuli Zhou, Member, IAENG, Tianfu Chen, Panpan Hai, Panpan Ma, and Saurabh Pratap, Member, IAENG
Research Concern
As the researchers point out, there is rapid development in management practices and manufacturing technologies in the Chinese vehicle industry. There are several quality management actions performed to lessen the gaps between domestic automobile and foreign brands. This research advocates for continuous improvements in domestic automobile products by investigating the quality management practices in the Chinese auto-factory, proposing and illustrating strategic quality improvement management practices from outsourcing essential parts. The discussion thus presents the quality improvement management under the critical steps of quality information infusion, crucial outsourcing parts identification, and preventive decision making. From this, the researchers demonstrate the effectiveness and validity of the proposed strategic quality improvement management practice to the Chinese domestic automobile industry.
Purpose
The primary purpose of this study was to establish the practicability of the strategic quality improvement practice for the Chinese domestic automobile industry from the crucial outsourcing part perspective.
Thus, the researchers attempted to answer the question, is the proposed improvement strategy effective and valid to the Chinese domestic automobile industry?
Precedent Literature
Relatively low price is the guiding principle in most Chinese domestic vehicle products. This creates a cost advantage compared to other automobile products from developed countries globally. However, competition remains stiff, thus improving the strategy for automobile products made in China. Several techniques, methods, theories, and management philosophies have been employed to enhance automobile quality and maintain brand reputation (Zhou et al., 2020). Consequently, there emerges a quality management system that regulates standards and principles to provide continued quality operations (Zhou et al., 2020). There are several ways to enhance the quality of Chinese domestic automobiles, especially with the complex procedure in vehicle production and multiple participants who effortlessly work towards achieving significant strategic quality enhancements.
Research Methodology
The authors of this research use an experimental research design model to establish how vehicle quality and performance are dramatically influenced by the parts quality and internal assemble options, as in figure two. The researchers assess how two kinds of quality activities, within and beyond the same product generation, could contribute to continuous improvement and consequently higher achievement, as illustrated in figure three.
Instrumentation
The instrument used for collecting research data in this study was checklists. The authors took specific inquiries such as the domestic vehicle quality generation process and the continuous improvement practice. After a comprehensive information collection and analysis, they reviewed how the outsourcing parts perspective influences vehicle quality and performance and how quality activities are crucial in continuous automobile improvement and higher achievement.
Findings
Different quality management practices are critical throughout the automobiles lifecycle to sustain continuous improvement on domestic vehicle products. Vehicle product upgrades are also part of quality improvement, and quality actions are applicable within the lifecycle of a product generation and subsequent generations. Also, quality activities within and without the same automobile product generation can contribute to continuous improvement.
Conclusions
Due to the low cost of manufacturing, Chinese automobiles are lowly priced. Consequently, this calls for a cost-oriented procurement strategy that ignores other factors. To aid in quality enhancement and better brand reputation, Chinese domestic automobile brands must adopt a quality improvement strategy from outsourcing parts using the critical techniques and practical applications provided.
Suggestions for Further Research
Altogether, the researchers do not exhaustively investigate the matter owing to the rapid technological changes. More research must be done on the same topic focusing on quality improvement strategies that rely on big data techniques and artificial intelligence tools. This will enhance the efficiency of continued quality improvement. Also, future research ought to focus on massive unstructured quality data and after-sales quality information from the consumers perspective to contribute to quality management innovation.
Abstract 3
Bibliographic Citation
BILEN A., SITKI A., (2020). The Impact of Total Quality Management on Patient Sat?sfact?on: A Field Study in the Health Centers of the Syr?ans in Gaz?antep, Journal of Arts and Social Sciences. VII (1), 11-20.
Authors
BILEN Abdulkadir and Ahmet SITKI
Research Concern
The total quality management objective is satisfying the customer by determining the customer needs and then offering services based on those needs. It also involves the continuous improvement of the quality. Based on this definition, one vital feature is that TQM does provide quality services and products through a shared objective by all the employees. The TQM is totally dependent on the adoption by all employees and the determination by the top-level employees to the bottom employees.
Quality can as well be defined as minimizing errors, and it represents excellence. It plays a key role in the competition, and it comes with privileged importance due to the labor force in the service delivery, the human element importance as the key factor, and the change possibility in the mountain service performance at any time. Thus, quality studies are of prime importance to determine the target bases and providing correctness to the studies.
Purpose
The research objective is to examine total quality management, top management commitment, benchmarking, customer satisfaction, employee satisfaction, continuous improvement, and patient satisfaction. This research, “What effect does a customer have in the health centers in Gaziantep between total quality management and patient satisfaction?” does focus on the question.
Precedent Literature
A lot of research has been carried before on total quality management. (Özgör, 2008) separates the three words and defines each word and the contribution each has to the TQM. He defines Total as the part of the TQM that covers all activities and the people within the establishment. The term that emphasizes the word Total is the employee’s satisfaction. He asserts that the term total is a general term to mean collective responsibility of all the employees. Quality is associated with something good or bad, while management does the fact that anything good must be managed in a certain way.
Research Methodology
The research does investigate the effect between the total quality management, the leadership of the top management, benchmarking, customer satisfaction, employees satisfaction, continuous improvement, and patient satisfaction. The independent variable comprises of the total management commitment, benchmarking, customer satisfaction, employee satisfaction and continuous improvement while the dependent variable is the patient satisfaction.
Instrumentation
It has been tested on data collected by Syrian citizens who benefit from the health centers in Gaziantep, and it was applied face to face and using the electronic survey method to patients who were examined and waiting to be in the eight health centers from August 5 to August 20, 2019.
Findings
As a result of the factor analysis applied for patient satisfaction, a factor emerged. As a result of the hypotheses tested to examine the effect of Syrian citizens benefiting from the health centers in Gaziantep between total quality management and patient satisfaction, according to the patients: As patient satisfaction increases in the dimensions of total quality management (top management commitment, customer satisfaction), the level of satisfaction increases. Total quality management (benchmarking, employees satisfaction, continuous improvement) does not have a direct effect between the size and patient satisfaction.
Conclusion and Further Research
Syrian citizens benefiting from the health centers in Gaziantep need to carry out periodic surveys to determine the level of implementation of the total quality management dimensions and avoid the default if any, the result evaluation process will be followed to increase the satisfaction of the patients.”
Syrian citizens benefiting from the health centers in Gaziantep are the need to apply the total quality management dimensions, which is one of the most important competitive issues in the field of health center work with the decisions made by applying the total quality management dimensions.”
Deriving training programs to improve health total quality management provided by service providers helps them understand and assist patients as they are in direct contact with the patient; This increases patient satisfaction and thus reaches the hospital’s goals.”
Abstract 4
Bibliographic Citation
Talib, F., & Rahman, Z. (2015). Identification and prioritization of barriers to total quality management implementation in service industry: An analytic hierarchy process approach. TQM Journal, 27(5), 591-615.
Authors
Talib, Faisal; Rahman, Zillur
Research Concern
Total quality management (TQM) studies have sparked increased interest for a variety of reasons, including success in the global market, improved business performance, better customer service, solutions that best suit the company, ongoing development, and its role as a sustainable alternative to other approaches. There is a plethora of more examples that might be given.
According to several studies, TQM implementation initiatives have failed to produce any positive benefits (Talib, 2013; David and Strang, 2006; Huq, 2005; Soltani et al., 2005). Furthermore, because of the unique characteristics of the service industry, the challenges of implementing TQM are significantly greater (Ennis and Harrington, 1999).
There is a growing need to prioritize the relative relevance of these TQM barriers so that quality managers and decision-makers can understand them and take appropriate steps to reduce them. Furthermore, no study has been conducted to identify and rank TQM barriers using a multi-criteria decision-making (MCDM) technique such as the analytic hierarchy, according to the current literature.
Purpose
The current study uses an AHP approach to determine the relative importance of the hurdles to TQM implementation in the service industry to bridge this gap utilizing the available data. The main purpose of the research is to analyze and classify the service industry’s TQM hurdles; and to prioritize the relative relevance of various TQM barriers, which could be a helpful lesson for individuals in the service industry who are going to implement TQM or for the practitioners.
Precedent Literature
The current literature analysis outlines the TQM hurdles that must be overcome for TQM to be successfully implemented in the service industry, which has an impact on business performance and customer service. Twelve hurdles were identified based on previously published work on TQM barriers (Talib et al., 2011f, c, b) and many interactions with academia and quality specialists in the service industry. In their study on the identification and classification of TQM obstacles for the service industry that frequently occurred in TQM lite, Talib et al. (2011f, c, b) used these 12 barriers. he 12 TQM barriers were categorized into three groups after a careful evaluation of their nature and structure: people-oriented concerns, managerial challenges, and organizational issues.
Research Methodology
The author had identified barriers based upon the oriented issues of the employees, managerial issues, and organizational issues. This study employs a set of 12 barriers to TQM in the service industry based on previously published literature and talks with quality professionals. TQM barriers noted by the authors of TQM barriers to achieving the study’s objectives. TQM barriers noted by the authors of TQM barriers to achieving the study’s objectives. The 12 barriers were categorized into three groups. An analytic hierarchy process (AHP) technique, a multi-criteria decision-making procedure, was used to prioritize and rank these impediments.
Instrumentation
It has been stated that authors had used analytical methods such as AHP methodology, TQM barriers that were categorized in the literature review, Data collection. They utilized pair wise comparison and global weights calculation for identification of the top barriers.
Findings
The category managerial issues was judged to be the most important in this study. depending on their priority weights, followed by “people-oriented issues” and “organizational issues.” The results also revealed that the most major barrier was “lack of communication.” among a slew of other impediments. In this study, the category “managerial difficulties” was deemed the most important. “People-oriented concerns” and “organizational issues” come in second and third, respectively, depending on their priority weights. The data also found that “lack of communication” was the most significant constraint, among a slew of others.
Conclusion
Quality management has become a critical component of most service industries growth and development. However, many of them are unable to fully benefit from this technique due to these roadblocks. This study aimed to uncover the several TQM roadblocks that contribute to a TQM program’s failure. The study aims to prioritize the discovered TQM roadblocks and introduces an AHP technique for rating the identified service industry roadblocks. Prioritization clarifies the relative importance of the barriers while developing a TQM program. The study’s strength is the development of a complete model for examining and prioritizing the participants’ concerns. An exhaustive literature review and the opinions of a panel of specialists led to the identification of 12 TQM hurdles in this direction. The relative importance of all impediments and their impact on TQM performance were assessed using AHP. The combined data show that the “loss of communication” barrier is the most significant of all the other barriers. Although the study’s findings have been thoroughly discussed in the results and discussion section, top management should take proactive actions to promote a culture of trust and mutual understanding among employees and management across all departments. To lessen the risk of risk, organizations should strive for strong ties and departmental synergy.
Suggestions for Further Research.
The scope of this research effort allows researchers and academics to construct a better and enhanced model by using the fuzzy AHP approach after discovering new TQM barriers that were not detected in the current study through an extensive literature analysis. Additionally, ANP can be used to create a more precise decision-making model by establishing interrelationships between different levels and within the same level, as well as more intricate interactions among categories and subcategories.
Further, the model may be validated using various statistical tests such as exploratory factor analysis, confirmatory factor analysis, and SEM, allowing the current study’s findings to be verified and consistent results to be obtained. Finally, the study’s findings can be confirmed by using the same AHP model to other industries such as manufacturing and small-to-medium e-commerce
RUBRIC |
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Excellent Quality 95-100%
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Introduction
45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Literature Support 91-84 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met. |
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Average Score 50-85% |
40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided. |
83-76 points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration. |
52-49 points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met. |
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Poor Quality 0-45% |
37-1 points The background and/or significance are missing. No search history information is provided. |
75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration. |
48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met |
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Quality Management System in Construction