Target CEO Works to Regain Consumer TrustTarget CEO Works to Regain Consumer TrustTarget CEO Works to Regain Consumer Trust
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Target CEO Works to Regain Consumer Trust
Case: Target CEO Works to Regain Consumer Trust after the Company was Hacked
1.From a management perspective, do you think Target made any mistakes? Justify your answer.
2.Which of the four principal managerial functions were exhibited by CEO Greg Steinhafel and describe the seven managerial challenges Target is facing. Discuss how Target is handling these challenges.
3.What is your evaluation of Steinhafel’s ability to effectively execute the three key managerial roles – interpersonal, information, and decisional?
4.If you were a consultant to Target, what advice would you give to senior management about handling a crisis like this?
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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Target CEO Works to Regain Consumer Trust