Working with clients
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Working with clients
Case Study in Singapore
The family comprises Mr Ivan Ho, 53, his wife Ms Stacey Ho, 50, and their three
children. Ivan is a taxi-driver while Stacey is a homemaker. Ivan was working as a
manager at a shipping firm before he was laid off without any compensation due to the
Covid-19 situation, about 9 months ago.The couple has three school-going children. The eldest, Alvin is 18 years of age and is in a pre-university college. Brian is 16 years old and studying in a technical skill institute. Cathy, 12 is the youngest child. She will be sitting for the Primary School
Leaving Examination this year.The family was referred to your agency for counselling because of Brian. He was called
into the school principal’s office for getting into a fight with his course mate. Fortunately,
the class teacher had arrived in time to stop the fight. No one was hurt. The school had
also raised the need that Brian has been caught falling asleep several times during the
lesson and has not been submitting his homework on time.
After having a brief discussion over the phone with Ivan, you gather more information
about the family.Ivan used to be the closest to Brian as he is the most sensitive of the three children.
Though Brian did not do as well academically as his other 2 siblings, he was always the
most cheerful and helpful child at home. He was very caring towards all family members.
Mr Ivan shared that he started drifting away from Brian with his long work hours. He
shared that it was important that he had enough finances to support his 3 children. Stacey
used to work as a cashier but had to quit due to her medical condition. Though Mr Ivan
used to have some savings, most of it went into paying for Stacey’s medical bills. She
had to go through surgery due to her Thyroid condition. She is still undergoing regular
follow-ups at Sengkang General Hospital.According to Ivan, Brian had become very quiet and withdrawn after he found out that
his father had lost his job. It was also during that time that Stacey had to go through the
surgery. The whole family was overwhelmed with all these sudden changes. It was during
that time that Brian had first suggested that he quit school and find a job to supplement
the family’s income. Brian’s parents were totally against this idea.You also learn that the family is close to their next-door neighbours, Ms Sharifa and Mrs
Ravi. They often help run errands and even cook for Mr Ivan’s family. Mr Ivan and his
wife’s extended family members are in Malaysia. They are very close-knit but have been
unable to support one another due to the travel restrictions.You decide to call for a family session to speak with all members of the family.
Answer all the following questions based on the case study above. (100 marks)
Question 1
You have been assigned this case. Demonstrate and analyse FOUR (4) needs of the
family that requires your immediate attention and follow up. Identify and explain how
would you use any ONE (1) principle of Saleebey’s Strengths Perspective during your
intervention stage with the family.
(24 marks)Working with clients
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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