Order ID:89JHGSJE83839 | Style:APA/MLA/Harvard/Chicago | Pages:5-10 |
Instructions:
Services and Operations Management Mini Project Term Paper
EMPHASIS: Identify a service that has changed because of the COVID-19 Pandemic, such that the
quality and expectations for that service have been changed in terms of:
changes eg fewer contractors allowed onsite, no home visits;
Discuss how the value of a specific service has changed from COVID, and how the traditional quality
elements have shifted. This can discuss both positive and negative changes but the service should
have been impacted such that it had to adapt to different circumstances. Your chosen service should
be one that is still able to largely operate, even if in a modified form.
Apply the course concepts learnt during the first four weeks of the course (including week 4) in your
assignment. Your example must involve a discussion of how COVID-19 has changed service quality,
either for better, worse or just different. Your analysis should be rigorous, and supported by
predominantly peer reviewed sources with all sources being fully cited and referenced.
Your discussion in Assignment 1 should address the following:
The ‘service’ identified, and the ‘value’ it delivers to customers in the context of the service, and its
industry
How the service has changed in 2021 and how this has affected the core value/or ‘task’ the
customer wants from the service
How quality has changed eg accessibility, reliability, delivery, variety, empathy.
How the service firm adapted (or didn’t) and how this affected its competitive advantage, and
survival in the context of its industry more broadly
Managerial implications and how operations management could be used to re-design the service to
improve it.
Rate of Interest Discussion
Instructions: Please read Chapter 12 Exchange Rates II: The Asset Approach in the Short Run in your textbook (p. 424 – 434; 437 – 442; 445 – 450; 453 – 457). Type up your answers to the following questions:
In equation (12-1), what is the endogenous (output) variable and what are the exogenous (input) variables?
Using the FX market graph in your textbook (Figure 12-2, US is Home country while Eurozone is Foreign country), if current spot exchange rate is lower than the equilibrium level, which deposit offers a higher return and how does arbitrage push the FX market toward an equilibrium?
Using the FX market graph in your textbook (Figure 12-2, US is Home country while Eurozone is Foreign country), if the European Central Bank increases interest rate in the Eurozone, which curve shifts and how does equilibrium spot exchange rate change as a result?
How does the assumption regarding price level change according to the time horizon under consideration in the money market model?
In the short run, if there is a shortage in the money market, how does the nominal interest rate change to clear the market?
In the short run, how does an increase in money supply affect the nominal interest rate?
Use the short-run asset approach to predict the effect of a temporary increase in money supply in the U.S. on expected future exchange rate of dollar against euro and spot exchange rate of dollar against euro.
Use both short-run asset approach and long-run monetary approach to predict the effect of a permanent increase in money supply in the U.S. on expected future exchange rate of dollar against euro, spot exchange rate of dollar against euro, and the adjustment from short run to long run.
If a country adopts a fixed exchange rate policy, can it use effective monetary policy in response to a recession? Why?
What is the trilemma?
Services and Operations Management Mini Project Term Paper
RUBRIC |
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Excellent Quality 95-100%
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Introduction
45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Literature Support 91-84 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met. |
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Average Score 50-85% |
40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided. |
83-76 points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration. |
52-49 points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met. |
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Poor Quality 0-45% |
37-1 points The background and/or significance are missing. No search history information is provided. |
75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration. |
48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met |
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Services and Operations Management Mini Project Term Paper |
Services and Operations Management Mini Project Term Paper