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Credit Refusal Discussion Assignment Paper
10.3Letters for Discussion—Credit Refusal
As director of customer service at C’est Bon, an upscale furniture store, you manage the store’s credit. Today you are going to reject an application from Frank Steele. Although his income is fairly high, his last two payments on his college loans were late, and he has three bank credit cards, all charged to the upper limit, on which he’s made just the minimum payment for the past three months.
The following letters are possible approaches to giving him the news. How well does each message meet the criteria in the checklist for negative messages?
1. | Dear Mr. Steele:
Your request to have a C’est Bon charge account shows that you are a discriminating shopper. C’est Bon sells the finest merchandise available. Although your income is acceptable, records indicate that you carry the maximum allowable balances on three bank credit cards. Moreover, two recent payments on your student loans have not been made in a timely fashion. If you were given a C’est Bon charge account, and if you charged a large amount on it, you might have difficulty paying the bill, particularly if you had other unforeseen expenses (car repair, moving, medical emergency) or if your income dropped suddenly. If you were unable to repay, with your other debt you would be in serious difficulty. We would not want you to be in such a situation, nor would you yourself desire it. Please reapply in six months. Sincerely, |
2. | Dear Frank:
No, you can’t have a C’est Bon credit card—at least not right now. Get your financial house in order and try again. Fortunately for you, there’s an alternative. Put what you want on layaway. The furniture you want will be held for you, and paying a bit each week or month will be good self-discipline. Enjoy your C’est Bon furniture! Sincerely, |
3. | Dear Mr. Steele:
Over the years, we’ve found that the best credit risks are people who pay their bills promptly. Since two of your student loan payments have been late, we won’t extend store credit to you right now. Come back with a record of six months of on-time payments of all bills, and you’ll get a different answer. You might like to put the furniture you want on layaway. A $50 deposit holds any item you want. You have six months to pay, and you save interest charges. Page 313 You might also want to take advantage of one of our Saturday Seminars. On the first Saturday of each month at 11 AM, our associates explain one topic related to furniture and interior decorating. Upcoming topics are How to Wallpaper a RoomFebruary 5 Drapery OptionsMarch 6 Persian CarpetsApril 1 Sincerely, |
Credit Refusal Discussion Assignment Paper
RUBRIC |
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Excellent Quality 95-100%
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Introduction
45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Literature Support 91-84 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met. |
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Average Score 50-85% |
40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided. |
83-76 points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration. |
52-49 points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met. |
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Poor Quality 0-45% |
37-1 points The background and/or significance are missing. No search history information is provided. |
75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration. |
48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met |
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Credit Refusal Discussion Assignment Paper |
Credit Refusal Discussion Assignment Paper