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Instructions:
DMAIC Methodology
Understanding the distinction phases in the DMAIC methodology is essential to understanding quality management. Moreover, the DMAIC methodology is important to your success in the course and on the LSSGB exam.
Selecting the right Lean Six Sigma project is usually accomplished by establishing a project selection steering committee that generates project ideas that are assessed and prioritized based on some project selection criteria similar to the following instances when DMAIC should be applied:
The problem is linked to a business process
The process runs frequently
There is no known solution
The root cause is not known
The problem is complex and needs statistical analysis
The problem is part of an existing process
The process is repeatable
A defect can be defined
Project will take three to six months
There is data available
Not all project ideas are good candidates for the DMAIC methodology, however. Instances when DMAIC would not be required or appropriate, or might not be successful, include:
If problems have an obvious root cause and known solution: In such situations, the solutions should just be implemented. Such problems rarely require DMAIC.
If leaders are having trouble obtaining buy-in from their employees or supervisors regarding improvements that are needed: In this type of situation, the answer is not to charter a DMAIC project. DMAIC is not intended as a replacement for effective leadership and change management.
If there is no business process management system: In this situation, a DMAIC project is unlikely to go smoothly.
For example, if the goal were to “implement a new call monitoring system,” then applying DMAIC to the situation would not be appropriate. An appropriate goal for a DMAIC project would be: “Find out why our technical support resolution rate is so low and improve it.”
For your initial post in the discussion forum, review the module lesson and address the following:
Describe an example of an actual process that the DMAIC methodology could be applied to. NOTE: This should be different than the process you will identify in this modules journal assignment.
Describe an example of an actual process for which the DMAIC methodology would not be suitable.
Respond to at least two of your peers by explaining why you agree or disagree with whether the process your peer described is a viable process improvement project and if the problem assessed lends itself to the DMAIC methodology.
To successfully complete this assignment, view the Discussion Rubric document.
RUBRIC |
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Excellent Quality 95-100%
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Introduction
45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Literature Support 91-84 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned. |
Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met. |
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Average Score 50-85% |
40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided. |
83-76 points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration. |
52-49 points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met. |
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Poor Quality 0-45% |
37-1 points The background and/or significance are missing. No search history information is provided. |
75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration. |
48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met |
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distinction phases in the DMAIC methodology