ETH/321 Change Management and Implementation Assignment
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ETH/321 Change Management and Implementation Assignment
Read the following scenario about Kaiser Permanentes Innovations Consultancy section from Ch. 12, The Effective Change Manager: What Does It Take?, of Managing Organizational Change: A Multiple Perspectives Approach:
Scenario: Kaiser Permanentes Innovations Consultancy
Lew McCreary (2010) describes how Kaiser Permanente, a managed care consortium based in Oakland, California, has developed a novel approach to innovation and improvement.
The company set up its own internal Innovation Consultancy unit. This unit employs change experts to observe people, ask them how they feel about their work, take notes and photographs, make drawings, and identify better ways of doing things. This involves, McCreary (p. 92) suggests, a combination of anthropology, journalism, and empathy, exploring how staff and patients live, work, think, and feel before trying to solve a problem.
A key part of the approach involves uncovering the untold storyfinding out what is really going on here? For example, to prevent nurses being interrupted during medication rounds, and thus to reduce errors, a deep dive event was held, including nurses, doctors, pharmacists, and patients.
The event generated around 400 ideas, some straightforward and some outlandish. This led to the design of a smock that said leave me alone on it (known as no-interruption wear) and a five-step process for ensuring the correct dispensing of medication.
Another example concerned the exchange of patient information between nursing shifts. This used to take 45 minutes, and delayed the next shifts contact with patients. In addition, nurses would compile and exchange information in idiosyncratic ways, potentially missing important details.
The revised Nurse Knowledge Exchange is faster and more reliable, with new software and with information presented in standard formats.
Members of the Information Consultancy unit do not dictate the changes that are to be made, but work with staff as co-designers on change projects. This approach allows Kaiser Permanente to achieve the aim of implementing innovation and change quickly and economically.
Write a 525- to 700-word paper in which you:
Identify processes, work units, interdepartmental committees, etc., within an organizational structure that are being
evaluated by the Consultancy in order to promote a proactive approach toward change.
Discuss what barriers you perceive existed within the segments of the consortium that hindered change prior to the innovative and improvement approach that waslaunched.Incorporate the underlying skill sets discussed in the case study. Draw upon your readings in Ch.12, The Effective
Change Manager: What Does It Take?
Format your paper consistent with APA guidelines.
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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ETH/321 Change Management and Implementation Assignment