HOMEWORK MINI CASE DISCUSSION ASSIGNMENT
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HOMEWORK MINI CASE DISCUSSION ASSIGNMENT
Description
The Mini Case can be found in the IT Strategy textbook for this course in page 156.
Using the Case Study Template format found in the Files folder, submit your analysis to the following discussion questions:
List the advantages of a single customer service center for RR Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT business unit?
What business and IT problems can be caused by lack of common information and an enterprise IM strategy
What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?Hint: It is important to understand the key concepts presented in Canvas Week 3 lesson to properly formulate your responses.
Your case study should be no more than five pages long, including the title page.
Don’t forget to submit your assignment.
HOMEWORK MINI CASE DISCUSSION ASSIGNMENT
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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