Balance Scorecard Module and Paper UOP MGT/521
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Balance Scorecard Module and Paper UOP MGT/521
Review the Example and Practice sections of the Balanced Scorecard Module to practice reading and evaluating the information it presents.
Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards. Complete the following:
Identify the performance gaps.
Recommend actions to reduce performance gaps.
Note. The Balanced Scorecard Module will give you an option to save your assignment in a document on your desktop. (Any assignment submitted as an .htm document will not be accepted for grading; therefore “0” points would be earned.)
Your paper will include the following:
Title page
Introduction
Balanced Scorecard (copy and paste into your document)
Conclusion
References page
Click the Assignment Files tab to submit your assignment.
Now that you have seen how to use a balanced scorecard to identify gaps and develop recommendations, complete the following practice exercise. Given a new scenario, balanced scorecard, and some gaps and recommendations, determine the missing gap and recommendation.
The balanced scorecard shown below is for the art department of Sherman Ceramics, a large corporation that manufactures collectible ceramic figurines based on comic book, television, and film characters. The company has an automated assembly line to manufacture the figurines, but most of the work done in the art department is by hand, since the figurines are produced in small runs and are considered to be exclusive collectibles. The employees of the art department hand paint the features and apparel on the figurines, as well as any accessories that accompany the figurine. The corresponding price point for these items is high, and they are generally sold in independent comic book stores and through online sites, although certain national toy store chains carry the figurines as well. The art department currently has a staff of 40 employees and 5 managers; the managers all served as line staff in the assembly department prior to their promotions. Art department employees are generally high skilled in their field, but they tend to not have degrees in higher education.
Balance Scorecard Module and Paper UOP MGT/521
Aspect of Company Performance Factors to be Considered Organizational Goal
(per quarter)Actual Performance
(most recent quarter)Financial Return on Investment
Return on Capital Employed90%
95%80%
90%Customer Customer Satisfaction Rate
Customer Retention Rate95%
90%98%
95%Internal Processes Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function)
Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle)30%
40%40%
60%People
Innovation
Growth AssetsEmployee Turnover
Employee Job Satisfaction20%
90%25%
60%
Balanced Scorecard
Practice
Aspect of Company Performance Factors to be Considered Organizational Goal
(per quarter)Actual Performance
(most recent quarter)Gaps People
Innovation
Growth AssetsEmployee Turnover
Employee Job Satisfaction20%
90%25%
60%?
Please select the answer that most accurately identifies the gaps for the art department of Sherman Ceramics in the area of People/Innovation/Growth Assets.
AEmployee turnover was higher than anticipated (30% versus 25%), while job satisfaction was lower (90% versus 60%).
BEmployee turnover was lower than anticipated ( 20% versus 25%), while job satisfaction was higher (40% versus 60%).
CEmployee turnover was higher than anticipated (25% versus 20%), while job satisfaction was higher (60% versus 90%).
DEmployee turnover was higher than anticipated (25% versus 20%), while job satisfaction was lower (60% versus 90%).
Balance Scorecard Module and Paper UOP MGT/521
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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