Conflict Management in Organizations Case Study
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Conflict Management in Organizations Case Study
Required reading Capstone 7
- Gross, M. A., Hogler, R., & Henle, C. A. (2013). Process, people, and conflict management in International Journal of Conflict Management, 24(1), 90-103.
- Lloyd, J. (2020). Collaboration key to curb conflict: Five tips to manage conflict. Health Care Registration: The Newsletter for Health Care Registration Professionals, 29(8), 3–5.
Conflict Management in Organizations Case Study
Thomas’s new human resources manager has been dealing with a number of complaints since assuming her position. She is currently attempting to resolve one filed by an employee. Abram is an engineering supervisor who recently disciplined an employee for excessive absenteeism. Jon, the employee, subsequently filed a complaint against Abram, stating he felt that he was being unfairly disciplined. Jon stated in his complaint that other employees in other divisions were absent more often than he was and they had not been subject to disciplinary action. Abram’s response to Jon indicated that he had violated the engineering division’s attendance policy that allows no more than two unexplained absences a month. In the last month, Jon had had five unexplained absences. Jon had previously exhausted all of his earned time off, so Abram had told Jon the days he took off would not be paid. Jon has requested that Abram remove the disciplinary action and pay him for the five days he was absent from work. Abram was unable to resolve this issue.
Grading Rubric
Your essay will be graded based on the following rubric:
Category Unacceptable (0-1) Needs Improvement (2-3) Good (4) Excellent (5) Total Possible Points Organization (x3) There is no apparent organization to the essay. It shows some coherence but ideas lack unity. There is some level of organization though digressions, ambiguities, irrelevance are too many. Transition evident but not used throughout essay. Essay is coherent and logically organized with transitions used between ideas and paragraphs to create coherence. Overall unity of ideas is present. Essay shows high degree of attention to logic and reasoning of points. Unity clearly leads the reader to the conclusion and stirs thought regarding the topic. 15 Content (x3) Essay lacks evidence of critical thinking. Uses superficial, simplistic, or irrelevant reasons and unjustifiable claims. Makes illogical, inconsistent inference. Essay is primarily opinion without valid support. Little critical thinking is evident. Follows existing evidence to obtain conclusions. Ideas are logical and reasoned, but demonstrate lesser degree of originality. Follows evidence and reason lead to obtain justifiable, logical conclusion. Writer develops logical and reasoned independent ideas that go beyond predictable outcomes or the conclusions of researched materials. Follows where evidence and reason lead in order to obtain defensible, thoughtful, logical conclusions or solutions. 15 Grammar & Mechanics(x2) Sentences are unclear and many grammatical errors in structure make essay virtually unreadable. Spelling, punctuation, capitalization, and vocabulary usage contain major flaws that impede readability. Most spelling, punctuation, and grammar correct allowing reader to progress through essay. Some errors remain. Essay has few spelling, punctuation, and grammatical errors allowing reader to follow ideas clearly. Very few fragments or run-ons. Essay is free of distracting spelling, punctuation, and grammatical errors; absent of fragments, comma splices, and run-ons. 5
Conflict Management in Organizations Case Study
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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Conflict Management in Organizations Case Study