HOSP 1015: Managing the Guest Experience
Order ID:89JHGSJE83839 Style:APA/MLA/Harvard/Chicago Pages:5-10 Instructions:
HOSP 1015: Managing the Guest Experience
Reservations Assignment
In this assignment, you will visit three separate booking sites (one of which must be the brand web site) and take notes about the differences in the experiences. Enter your observations in the appropriate cells in the table below. For the item below the chart, type out your findings. Save this document, and submit the document through the assignment link in Ulearn.
Your Name:
HOSP 1015: Managing the Guest Experience
Question Site 1 Site 2 Site 3 What site did you choose? Hotel name? What arrival date did you choose? What departure date did you choose? Did your hotel appear on the first page of the search results? If not where? Were photos of the hotel appealing? Explain. What was the room rate displayed for a standard room? Where their any restrictions on the rate you researched? If so, list them (if a lot give examples). How many were there? Would the reservation need to be prepaid? Explain Would the reservation have been non-refundable?
How old would you need to be to book this reservation? What was the latest time/day you could cancel the reservation? Were there ratings or awards of the hotel on the site? Explain. Were there guest comments on the site? Explain and give a couple of examples. Using the calendar on the site, see how far in advance you could book your reservation. What is the furthest month/year you can reserve? Give 2 strengths (things you liked) and 2 negatives (did not like) about the site. Be specific.
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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