New Health Center (NCH) Case Study Assignment
Order ID:89JHGSJE83839 Style:APA/MLA/Harvard/Chicago Pages:5-10 Instructions:
New Health Center (NCH) Case Study Assignment
State the business problem here in one or two concise declarative sentences.
The utilization of the self-service kiosk in the facility is 10%; the goal is 45% utilization rate.
Company
New Health Center (NCH)
Describe the client/organization
This multispecialty clinic sits in the community of Brownsville and has been serving the community for over 30 years. This clinic is part of a network of facilities that cater to residence all over the five boroughs of New York city. With thirty-five locations and more than one thousand employees, the network serves as a majority of Medicare and Medicaid patients. Each location is managed by a practice manager, nurse manager and a medical director. The practice manager is responsible for all administrative staff, the nurse manager is responsible for all nurses, medical assistants, and phlebotomy team. The medical director oversees the primary care physicians, specialists, physician assistant, and nurse practitioners.
In January of 2017, the company received confidential patient feedback for all 35 locations. The surveys focused on check in time, wait time and visit time. In all three areas of the survey, the Brownsville office came in last with the lowest scores and the most complaints. Upon further analysis, it was concluded that the check in time had the most complaints and most cost-effective problem to fix. To reduce the check in time, the clinic introduced self-service kiosk that would allow patients to check themselves in upon arrival to the facility. However, since the introduction of the self-service kiosk, an analysis of its usage shows its barely being used.
When did the organization become aware of the problem? What actions, if any, have been taken to mitigate the problem?
The organization became aware of the problem after a survey sent to patients revealed over little to no awareness of the self-service kiosk. No actions have been taken at this time.
Identify the person in the organization (by position or title only) that authorized you to resolve the problem:
Job title: Nurse Manager
List at least three Functional Areas of the organization that are contributing to or affected by the problem? (at least one of the three must be contributing to or causing the problem)
Note: The three Functional Areas must be
- Research and Development
- Customer Service
- Marketing
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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