Process Management and Productivity Assignment
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Process Management and Productivity Assignment
Process Management and Productivity
ASSIGNMENT OVERVIEW
Case: Massachusetts General Hospital’s Pre-admission Testing Area (PATA)
McCarty, Kelsey, Gallian, et al. (2012, January 3). Massachusetts General Hospital’s Pre-admission Testing Area (PATA). MIT Sloan School of Management. Case: 11–116. Retrieved from https://mitsloan.mit.edu/LearningEdge/operations-management/PATA/Pages/default.aspx
If the hyperlink above does not work directly (you do not need to register to MIT site), please copy the link below to your browser to open the case page directly: https://mitsloan.mit.edu/LearningEdge/operations-management/PATA/Pages/default.aspx
The Pre-Admission Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting preoperative assessments of surgical patients prior to their procedures. Set in June 2009, this case study describes the conditions of this busy outpatient clinic prior to a process improvement effort by a collaborative team of MIT Sloan students and faculty and MGH clinicians and administrative staff. It also examines the complete PATA experience from both the patient and provider perspective. The importance of improving PATA is emphasized through a description of how this relatively small clinic has a very large downstream effect on the MGH operating rooms and the entire perioperative care system.
You are required to review the entire case study information available at the reference above and write a paper based on the suggested case questions below.
CASE ASSIGNMENT
Construct a process flow diagram of the PATA visit from a patient’s perspective. Calculate the capacity and utilization rate at each step in the process.
Use capacity analysis tools (build-up diagrams or/and queuing) to decide if and where there is a bottleneck in the clinic. If a bottleneck does indeed exist, how long do patients wait as a result of the bottleneck? (As an approximation, assume that all appointment slots were filled and patients arrived on time.)
Evaluate the three Task Force diagnoses – not enough time between appointments, not enough rooms, not enough physicians. Are these diagnoses valid? If so, are they primary contributors to long patient wait times? Why or why not?
What factors contribute to variability in PATA process flow and what control, if any, does the clinic have to eliminate it?
What changes would you recommend to improve PATA?
ASSIGNMENT EXPECTATIONS
Use the information provided in the Background readings. Please do any additional research as necessary.
Review the information in PATA case study and become familiar with the products and processes.
There is no set response to the case questions, so do not hesitate to think outside the box.
It is essential to provide a well-written paper with detailed analysis.
READ the information provided by the resources and references on the Background page. Understand the theory and concept of process management and productivity improvement.
NOTE: Cite the references in the Background, as well as additional references you use in your Case paper.
The report should be at least 5–6 pages and submitted by the Module 1 due date
Process Management and Productivity Assignment
RUBRIC
Excellent Quality
95-100%
Introduction 45-41 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Literature Support
91-84 points
The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.
Methodology
58-53 points
Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score
50-85%
40-38 points
More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.
83-76 points
Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.
52-49 points
Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality
0-45%
37-1 points
The background and/or significance are missing. No search history information is provided.
75-1 points
Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.
48-1 points
There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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Process Management and Productivity Assignment